UNIQUE CUSTOMER'S JOURNEY
aïEnterprise customer journey builder, can build entire user journeys, both simple and complex, and map customer personas with cross-channel interactions. Marketers can interactively create complex workflows and personalize customer journeys, and have meaningful interactions with their customers during the moments that matter the most. They can build lifelong journeys with their customers. And keep them engaged throughout their entire lifecycle.
Each journey is carefully crafted to deliver a specific objective and target chosen KPIs.
This system integrates and unifies data from multiple interactions and generates unique user journeys for each customer.
MULTI-CHANNEL COMMUNICATION
Provide intense, consistent, positive customer experiences with cross and multi-channel methods of communication. Greet your customers through any channel and keep them informed and engaged. Adopt a multi-channel marketing strategy, and increase Engagement, Response, click through and conversion rates. aïEnterprise uses a wide range of communication channels and methods such as emails, text messaging, live chat, voice calls, social media and more. You can reach your customer on SMS, Email, Push Notification, WhatsApp, Messenger, Telegram and many more, and Grow online engagement.
GAMIFICATION
Increase user engagement by making the user feel in control. Gamification is the practice of incorporating game-like aspects into non-game activities, such as your product or service, as a marketing technique. Combining these playing elements into your marketing, you can reward users for their behaviour and actions.
Researchers ensure that developing a gamification campaign with a solid game design encourages curiosity and gives users control over the next step and how to proceed. Customers are more likely to like the experience as a whole if they may choose how to play and participate. Make users happy by offering incentives and rewards, which are effective strategies for fostering and enhancing customer satisfaction.
NOTIFICATION MANAGEMENT
Within the flow of each journey, send notifications to users to drive revenue, build audience relationships, and get users back, yet determine the maximum number of notifications sent to your customers to ensure they aren’t overwhelmed with too many messages.
With aïEnterprise journey, you can control the delivery of notifications by excluding the days coinciding with special events and setting DND policies stating their related policies and regulations. aïEnterprise will grab your user’s attention with a quick-to-the-point alert and call to action. you can reach your clients wherever and whenever they want and send real-time updates about breaking news, popular topics, or just released products
CONSULTANTS
Our consultants deliver contextual messages to your customers at the right time, using the proper tone, on their preferred. we assist you to understand how to interpret customer behaviour and comprehend the consumers' journey. In addition, personalization technology allows the interpretation of data to drive more meaningful material to customers. However, marketers still need consultants to know what content to create to provide these relevant experiences. communication channel to provide the ultimate experience and assist in tailoring the valuable content through the wanted channel at the right time with the right message.
These messages will be customized for individual prospects and optimized for wherever they happen in their journey.
- Using our in-house consultants' big data & data analytics
- Using External like Microsoft Azure or Idiro
It is crucial to understand your customers' behaviour and the context(s) within which you encounter them. Moreover, it is so essential that you are consistently there when they need you. Consultants ensure a clear message is communicated at the best time.
REPORTING & ANALYTICS
aïEnterprise analytics is immaculate for quantifying customer experience performance and tracking the results of customers' progress in real-time. In addition, analytics and Reports allow businesses to schedule and revise their journey tactics on the fly based on actual customer behaviour.
- Monitor and optimize the performance of your journeys through our Reporting tool.
- Keep track of critical KPIs and journey analytics, and identify drop-off points.
- Track Journey milestones: Key actions that customers take on their path to attain their objectives
- Monitor End-of-journey success KPIs: Metrics that display how competently the experience facilitates your customers to reach their goals and your company to achieve its desired objectives
- Trace in-journey Indicators: signals along the journey that indicate whether or not your users are conceivable to achieve their goal
POWERFUL INTEGRATIONS
aïEnterprise can easily integrate with any database, BI, API, or a third-party provider. It provides the ability to connect to network nodes and web services and use this integration's functionality throughout the journey. The connection is used for provisioning and billing systems, middleware, web services and many others. It allows breaking free from the restrictions of current systems, opening up opportunities for new methods of increasing productivity and efficiency.
Utilize this functionality to develop compelling business intelligence with your customers while pushing data from and towards your system. Provide real-time data feeds and report on specific sets of data that drive change in individual aspects of your company's performance.
MULTI-LINGUAL
AïEnterprise adapts messages to different target languages. It offers multilingual support by communicating with each customer using their preferred language. This Multilingual support enhances customer engagement and positively influences connectivity and loyalty.
- Analyzes customers' locations and adapt the content to their language.
- Determine a multilingual approach and build business cases based on that approach.
- Enhances your customers' experience in a wide range of content slang.
- Localize your content to ensure that it reflects cultural usage and is meaningful to your audience.
We live in a globalized world, and we should contemplate delivering all our audiences content they understand and feel comfortable communicating.
Contextual Communication
Using the appropriate digital channel means delivering the right message to the right person at the right time. aïEnterprise contextual communication emphasizes delivering content that:
- Make the right impression
- The customer wants or needs
- Dispatched on time
- Send out on the right channel and device
Know your Business with Data Collection
Keeping up with your competitors starts with knowing the needs and wants of your customers. aïEnterprise gathers and examines data to comprehend customers and support your staff in pinpointing cracks in your contemporary strategies. Then, transcribe documented conversations to lead insights and mark trends, so you can understand what’s helpful in your business and detect what areas need improvement.